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Author Archive for: "alonghelber"
 Why Brands Should Mainly Focus on Voice of Customer (VoC) in 2021
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By Alon Ghelber
In Content Marketing, Content Planning, Content Strategy
Posted February 23, 2021

Why Brands Should Mainly Focus on Voice of Customer (VoC) in 2021

Are you actually listening to the voice of your customer (VoC)? In a recent study, Bain and Company discovered that while 80% of companies believe they offer good customer services, only a paltry [...]

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